SERVICE & MAINTENANCE
AT MALM YOUR WATCH WILL BE SERVICED AND CARED FOR BY THE SAME WATCHMAKERS THAT DESIGNED AND ASSEMBLED YOUR WATCH. WE THEREFORE GUARANTEE HIGH QUALITY CRAFTMANSHIP, ORIGINAL SPARE PARTS AND LONG WARRANTIES.
All watch services are made in our workshop in Linköping in the same building where your watch initially was assembled. Here you will find the best know-how about your MALM watch, original spare parts and 2 year warranty on all service works.
You begin your service process by placing an order of requested service here on our webshop malmwatches.com. When your order is confirmed you will be sent an email including instructions how to send your watch to us - all shipping and returns are included and covered. We offer a variety of services from watch cleaning, polishing, waterproofness to a recommended complete watch service.
You can read more about our different service options that we offer below. If you are not sure what service your watch needs, please contact us and we will help you find what your watch needs.
How does your watch work?
Most of our early collections of watches runs on Seiko movements which combines quartz technology and traditional mechanical engineering – a so-called hybrid mecaquartz movement. These movements are powered by a battery (quartz) while the chronograph use a mechanical construction with a sweeping second hand. The battery has a lifespan of 3 years. To make sure your watch never runs out of time we recommend service regularly where we replace the battery, pressure test your watch, do a water-resistance check, clean and polish your watch.
The automatic movements in our Air Wolf and coming Swiss collections is not powered by a battery. Instead, it is equipped with a rotor that rotates freely when the watch is moved around on your wrist, winding a mainspring that powers the movement. You can also manually wind the mainspring by rotating the crown. Automatic movements requires a more frequent service than quartz movements, how often depends on wearing, a 5 year interval between each service is a good estimate.
Services offered by Malm
Two year service warranty included in each service we offer.
Watch is disassembled. Parts are cleaned and worn components replaced. Service is recommended every 5 years.
Replacing old battery, lifespan aprox. 3 years. Pressure test included to make sure the watch is protected against water and moisture.
One of our most appreciated services. We help customize each engraving to make the watch more unique and personal to its owner.
Includes a thorough control of your watch followed by battery replacement, cleaning, pressure and water-resistance test.
New dial and hands
Give your watch a new look with new dial and hands. Battery replacement and pressure test is included when switching dial and hands.
Make the watch look and feel new again. Dints and marks are grinded off by removing a microscopic thin layer in a polishing machine.
With an ultrasonic washer that removes dirt and grease. All parts are then rinsed off and blown dry with air before reassembly.
Water resistance test
After a water-resistance test, we clean and reseal the watch to keep it protected from moisture and water. Pressure test is included.
CARE FOR YOUR WATCH
Like many other advanced watches and gauges there are many components that contribute to handle all the functions within a small space. It’s therefore important that you take care of your watch and do not expose it to unnecessary or abnormal stress. The daily use of any wristwatch may result in scratches and marks over time. This is considered a natural result of wear and tear. There are various recommendations as to whether these scratches and marks can be polished. We recommend that you always contact MALM or a watchmaker before trying this on your own.
Dust and dirt on your case and bracelet can result in skin irritations and affect the steel. You can avoid this by cleaning your watch periodically with a toothbrush and liquid soap. Then rinse your watch under a gentle stream of water and dry it with an absorbent cloth. Your watch is made by stainless steel and water won’t harm the case and bracelet.
If you wear your watch with MALM’s leather strap it is good to be familiar with the aspects that shorten the life of genuine leather products. Even though MALM’s leather are of the highest quality, like other leather products they will have varying length of life depending on how they are used and care for over time. Water, cosmetics and sweat, for example, shortens the life of your leather strap.
Your MALM watch designed to work smoothly between -5 C and +50 C. Avoid fast and high temperature variations that may cause a so-called negative pressure in your watch. A possible consequence of this is that condensation occurs. If condensation occurs, there is liquid or moisture inside the watch, which may not be visible. In case of condensation, immediately turn your watch in to MALM or a watchmaker. The watch must be opened and any liquid and/or moisture must be removed. If you chose not to hand in your watch for service, the moisture may penetrate the movement and destroy it. The warranty does not cover damages caused by condensations as its not due to any manufacturing defect. Even divers’ watches are not fully protected against condensation. Typical occasions when condensation can occur are, for example, in saunas, ice baths and in strict cold environments.
Always turn to us if you have any questions regarding your MALM watch. Services should always be performed by MALM for warranty terms to apply. If you don’t know what service your watch needs or don’t know what’s wrong with your watch, you can always contact us for support.