All products purchased directly from our site malmwatches.com can be returned within 30 days from the date the order was made.
The products must be unused and still in the same condition as when they were received. The products must also be in its original packaging, with intact protective stickers and labels.
Products purchased directly from our site malmwatches.com must be returned to us for return and full refund. These products can not be returned at a local store or at any of our retailers.
Below is a step-by-step guide that describes how to perform a return:
1. Send an e-mail to firstname.lastname@example.org. Write "Return" as subject heading and enter your name, order number and a return reason. We will respond within 2 business days.
2. Upon successful return, we will send you a waybill ticket for the shipment.
3. Pack your goods in a safe and sustainable manner so that your order arrive in the same undamaged condition as you received them. Please use regular packaging if it is not damaged / broken.
4. Attach the shipping slip to the package and submit it to your local postal agent.
5. The shipping slip contains a tracking number you can use to track your return. Keep in mind that you are responsible for ensuring that the products are delivered properly in undamaged conditions.
6. After we have controled and examined that your return are in perfect condition we will arrange your refund. This may take up to 3 days after we have received your return.